Use a vacuum cleaner to clean dirt and debris from the inside of the machine and in and around the black hopper tray. The build up of debris in the hopper can cause excess wear on the feeder motor which powers the spinning of the hopper tray. Shake off excess sand and dirt from the tennis balls before putting them into the hopper.
To clean the exterior case, use a damp cloth. Do not use chemicals or abrasive cleansers.
The use of compressed air for cleaning is not recommended.
We recommend cleaning the black service wheels every year or after 150 hours of use especially when the machine is not throwing the balls consistently. Clean the service wheels only when the machine is powered off. Firmly rub coarse sandpaper across the wheels through the front opening to remove the dirt and ink build-up. Sand the entire circumference of each wheel and use enough pressure to rough-up the rubber surface.
If your machine isn't working as expected please read our troubleshooting guide for some quick fixes to the most common issues.
If you need further help please contact us. We can provide phone or email support to fix any issue.
Most repair work can be completed by the customer. It is very rare for a Spinshot ball machine to be returned for repairs. If a component of the machine is faulty or breaks we can send you a replacement part and instructions will be provided on how to install it.