Our Warranty Policy
Each Spinshot tennis ball machine is assembled with strict quality control checks at each step of the process, testing each part for durability and dependability. If your machine has tennis ball fuzz inside and it is new, then you know the machine was tested properly.
Spinshot Sports warrants that each new Spinshot tennis ball machine purchased will be free from defects in material and workmanship for 2 years from the date of purchase. Batteries purchased directly from Spinshot sports will have a 6 month warranty from the date of purchase.
Any part of the tennis ball machine, which proves to be defective in material or workmanship within the 2 year warranty period will be repaired or replaced at Spinshot Sport's option with a new or functionally operative part. This warranty is available to the original customer of the Spinshot Sports tennis ball machine.
If a warranty repair is a simple part replacement, we will send you the new part and provide technical support for installation. We will not ask that you return the machine for simple repairs. We can provide phone and email support to help you replace the part. Any repairs on your machine that you undertake on our advice will not void the warranty.
This warranty does not cover the following conditions:
1. Damage resulting from misuse, neglect, alteration, accidents, tampering, abuse, fire, war, insurrection, civil disorder, flood, acts of God or any other casualty;
2. Failure of the Customer to properly follow operating instructions provided by Spinshot Sports at the time of delivery;
3. Damage caused by use on circuits or voltages other than as indicated in the user manual.
Our Customers can have peace of mind that Spinshot Sports stand behind our products. We have approved repair agents in all major cities across New Zealand.
Spinshot Sports have a global distribution network.
For further information please contact us:
Spinshot Sports NZ Limited
PO Box 1025
p. 021 734491